I've bought an online discount coupon for paddle boarding with SUPsurf. Now what?
Why do I have to send in my waiver and voucher before I can book a lesson?
When can I use my vouchers?
What happens if it looks like it's going to be a rainy day or the water is choppy?
Why do I have to pay HST on my discount coupon?
What should I wear to a Quick Start Introductory Lesson?
What should I wear to a Social Paddle or Toronto Island Tour?
Will I fall in when I'm learning?
Why do I have to take a lesson before renting a Stand Up Paddle Board from SUPsurf?
What if I need to cancel or reschedule a class/lesson?
What if I'm late due to special circumstances?
I can't swim. Can I still learn to Stand Up Paddle Board?
Is there a bathroom? Change room? Place to lock stuff up? What do I need to bring?
Where do we meet for our lesson/rental?
The easiest and fastest way to get set up for your Quickstart Introductory Lesson is this: download our waiver/release form, fill it out and sign it, and email it back to us - one for each person (or fax to 416-698-1901). Please write your discount coupon number at the top of the form AND send us a copy of the voucher. (not the voucher numbers) You may be able to just forward the email you received from the coupon company. We can't book your lesson without the waivers AND the voucher. Now you're ready to go.
It's all about organization. We simply can't manage the 1,000+ appointments in July and August if we leave vital paperwork to the last minute. And the waivers are not optional. They are a requirement of our insurance company. Based on our experience from last year, about 1 in 6 people forget their paperwork at home. That means as many as 5 other students wait while one person fills out paperwork. Some people offer to 'come early' to handle waivers etc. That doesn't work either because the instructor has only moments between lesson. And finally, we have no office facilities at the beach. Dealing with paper in a wet environment hasn't worked out in the past.
When you email the form to us you can request any start time from the following schedule: 10:30, 11:45, 1:00pm, 2:15pm, 3:30pm, 4:45pm, on Saturday and Sundays and 9:15, 10:30, 11:45, 1:00pm, 2:15pm, 3:30pm, 4:45pm, 6:00pm, 7:15pm Monday to Friday inclusive. Give us at least 2 options in case your first-choice class is full. If you're using a coupon for 2 or more people, you'll have to take the lessons at the same time, so please send all the forms for your group in one email. That will tell us not to separate your group.
We'll reply with a confirmation in writing as soon as possible. We'll also send more info about where to meet, when to arrive, and other useful info. (or you can find most of that info right below here!) Please note: We can't process your request if the forms are not filled out completely and signed. Minors must be accompanied by a parent who signs on their behalf. Here's a link to a map showing the SUPsurf location.
We schedule lessons 7 days a week during the summer and we expect that sometimes we'll have to cancel lessons/classes/rentals due to weather. But it's not as often as you might think. The waterfront has it's own micro-climate and when it's raining cats-and-dogs elsewhere, we may have sunshine or just a few clouds. So if you've booked a lesson, rental or class, and we haven't called you to cancel, please show up on time (make sure we have your cell #). If you don't show up for a scheduled lesson, you forfeit the lesson. For safety's sake, we have to reserve the right to cancel - right up to the last minute - if the water or weather looks dangerous to us. In that case we'll gladly reschedule your lesson at no cost to you. We don't offer refunds due to weather cancellations. (We make exceptions for out of town visitors who are here for a fixed period of time and can't reschedule during their visit.)
Most discount coupon companies don't collect the HST. As a result, we have to.(check the fine print on your voucher) It may seem like a small amount to you, but amounts to thousands of dollars at the end of the year. The simplest way to pay it, is to bring EXACT change to your lesson in a plastic baggie. We can't make change at the beach, so any overage will go to Habitat for Humanity.
For a Quick Start Introductory Lesson you'll wear whatever you're comfortable in for paddling - or swimming. Anything from a wet suit to a bikini and everything in between, depending on temperatures. (but no cotton) There's a greater chance of falling in while you're learning to balance, turn, and paddle, so no cameras. Sunglasses and hats are ok only if you have a lanyard to hold them on & you're ok with them getting wet.
The water can still be quite cold in June, so consider wearing wet suit booties or surf shoes. If you have a neoprene (wetsuit material) top consider that as well. When it's warmer nothing beats barefoot for getting the feel of the board.
For Social Paddles, SUP Yoga or Toronto Island Tours you're welcome to wear what you like - now that you're an experienced SUP'r. (you have to be an experienced paddler to join classes) I always recommend wearing swim clothes underneath though, just in case you go in. For social or sunset paddles you can even bring something to drink or carry your waterproof camera.
Some do, some don't. I've been SUP-ing for hundreds of hours and I still fall in. In fact I usually demonstrate the right way to fall off a SUP board during a Quick Start Introductory Lesson. I find that if you care too much about falling in, then you might be tense for the entire lesson - and that sort of misses the whole point. It's hard to explain till you're there, but the biggest smiles and laughs come AFTER you've fallen in. You'll be more relaxed, more willing to challenge yourself without fear. As a result, you'll get much more from your lesson.
Stand Up Paddle Boarding is great fun, but there is some risk. We need to know you'll come back safe and sound. That's why we only rent to experienced paddlers. Our Quick Start Introductory Lesson teaches basic safety skills, balance, essential paddle strokes for going straight and turning, and how to get back to shore when the wind or waves pick up. We understand that you may want to try to learn this on your own, but if you're a 'newbie' - you have to take our Quick Start Introductory Lesson before requesting a paddle board rental. Experienced 'SUPrs' can demonstrate skill level.
Generally speaking, all sales are final and we do not issue refunds. However, you can reschedule any booked event with a minimum of 24 hours notice. Otherwise your class/lesson/rental is forfeited.
We're sorry, but we just can't accommodate timetable changes due to transportation related delays, illness, or any other circumstances. It's not fair to the other participants or to us. Your lesson will start and finish at the time you booked. Please allow plenty of time to get here - and choose a time when you're not worried about other time commitments.
Yes, absolutely! But you'll need to take a private/semi-private lesson instead of joining a group. You'll be wearing a PFD (personal flotation device) so you can't sink, and you'll be attached to the paddle board with an ankle leash so your board can't float away if you fall off. If you're anxious about being in deep water, we can arrange your lesson where the water is shallow enough to stand up.
The City of Toronto doesn't allow any commercial enterprises right on the beach, so we're just temporary guests there - like you are. That means we don't have a building or a washroom. The nearest washroom is (temporarily closed for construction) right on the Boardwalk, about 500m to the East - about a six minute walk. There's another bathroom to the west, at the foot of Lee Ave. We suggest you wear your bathing suit to the lesson with a cover up and just take it off on the beach. When you're done, you can walk down the beach to the washroom to change into dry clothes.
Since we don't have a building, we don't have a place to lock up valuables. The neighbourhood is safe and we lock our things in our car when we're on the water. If you didn't come by car, you can lock your things in the instructors car - but we won't be responsible for theft or damage. We usually leave clothes and sandals right on the beach.
We provide all the equipment you need, including lifejackets. You might want to bring sunscreen, water, a hat, and most of all a good strap for your glasses. They will fall off if you go in the water. But you're only with us for an hour or two, so don't over-prepare. Most of all, put away your cares for an hour or two and be prepared for one of the best days of your entire summer. Relax and enjoy the experience.
SUPsurf lessons and rentals launch in the park at the foot of Maclean Avenue at Hubbard Blvd, right where the sidewalk meets the grass. So please don't go down to the beach - we won't be able to find you. If you're on the sidewalk and you can see the water fountain, you're in the right place.
Some street parking is available on Maclean Ave and Hubbard Blvd, but it fills very quickly on weekends. You can find Public parking on Hammersmith Ave, just north of Queen St and on Lee Ave, just south of Queen St. Consider taking the 501 Streetcar that runs along Queen Street. It will let you out right at Maclean Ave. Walk down about 3 blocks to Hubbard. Link to location map.